FAQs

Frequently Asked Questions

WHO WE ARE:

In short, we help connect you with trusted cleaners who leave your space spotless!
Tidy Diamond Cleaning is a referral-based company based in Las Vegas, connecting customers with reliable, insured independent cleaning professionals. We work with experienced subcontractors and cleaning businesses who provide top-quality residential and commercial cleaning at competitive prices. Whether you need help with your home or office, we service Las Vegas, North Las Vegas, Henderson, Summerlin, and Boulder City.

WHAT CLEANINGS DO WE DO?

What kind of cleanings do you do?

We clean offices (commercial buildings, no larger than 900 sq ft) and residential homes and apartments of all sizes. Here is some of what we offer:

• Maintenance/Standard Cleanings - Flat Fee

• Recurring Weekly or Monthly Maintenance/Standard Cleanings - Flat Fee

• Deep Cleanings - Flat Fee

• Move In/Out Cleanings - Flat Fee

• One and Done Cleaning – Charged Hourly (Mop Floors, Clean Countertops, Refrigerator cleaning, Stove Cleaning, etc.)

We connect you with trusted independent cleaners or cleaning businesses that offer competitive pricing. Since cleaning times can vary based on the size and condition of your space, we recommend considering how much time may be needed before booking. If you’re unsure about which service to choose or have any questions about pricing or availability, feel free to reach out—we’re happy to help!

*Tidy Diamond Maintenance & Cleaning reserves the right to deny service for safety, financial, inappropriate, or uncomfortable concerns or situations.

CONTACT US:

I have a question about your prices and/or services. How do I contact you?

The best, quickest, and preferred way to contact me is through text message, email, or Text Lesley: 702-281-1486

Email: Tidydiamondcleaning@gmail.com 

Or Facebook messenger: m.me/250956388081540 | Or, use our Contact Us Form Here

To receive a quote for cleaning your residence and/or office space, Click Here

COSTS/PRICE LIST FOR CLEANINGS?

How much do you cost? Can I see your price list?

Our prices vary depending on the condition, how many rooms need cleaning, and the square footage of your office or residence. Take a look at our Price sheet for a quick idea/approximation of the range of pricing: Compare Prices

QUOTE:

How can I get a quote?

Getting a quote from us is quick and easy. Fill out our short questionnaire form HERE, and we’ll respond by email or phone at our earliest availability.

Text and email are also the quickest response times. 
 

BOOK A CLEANING:

I want to book a cleaning. How do I schedule you to clean my space?

No problem. Please contact us through email, text or call (702) 552-0997 (text preferred), or Click Here to request a quote and confirm your booking.

The best, quickest, and preferred way to contact me is through text message, email, or Facebook messenger | Email: Tidydiamondcleaning@gmail.com | FB messenger: m.me/250956388081540 

PAYMENT FOR SERVICES:

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How do I pay you?

We take credit or debit through CashApp or Zelle. Sorry, we do not accept checks. Once you contact us, we will send you a secured link to pay for the deposit (before we arrive to clean) to secure your appointment time and date. Once you book your appointment, the cleaner will contact you and will discuss how you will pay him/her the remaining amount after the cleaning. You can also pay the cleaner after it has been done by either leaving cash on your kitchen counter or going through a payment method with the cleaner. Either way, please ensure we have your correct email address or text number so you can receive the link for the deposit to confirm your cleaning. 

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Please take a further look at our Payment Policy on our Policy page:

PAYMENT POLICY:

We charge a small deposit to be paid anytime before we are scheduled to start the cleaning. The rest of the payment is due on the day of after the service is completed by credit or debit card. Sorry, we do not accept checks.

If you are not home and prefer to pay by cash, we ask that you leave payment on the kitchen counter.  If you prefer to pay the balance by credit card or debit, please contact us, and we will send you a secure payment link through which you can easily and securely pay. All payments are subject to sales tax. 

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*Read more about our Policies Here.

This policy ensures fairness and accountability for both our clients and cleaning partners. If you have any questions, feel free to contact us directly before booking.

CANCELLATIONS/RESCHEDULING:

What if I want to cancel or reschedule? What do I do? 

Cancelling or rescheduling is no problem. But please, give us a 24-hour advance notice of cancellation or rescheduling. 

As mentioned on our Policy page, our cancel or rescheduling policy is as follows:

Payment & Cancellation Policy

Tidy Diamond Cleaning operates as a referral-based service, connecting customers with insured, experienced independent cleaning professionals in Las Vegas, Henderson, and Summerlin.

To book a cleaning, a $100 deposit is required. This deposit secures your appointment and is collected by Tidy Diamond Cleaning. The remaining balance will be paid directly to your cleaner after the cleaning is complete, based on the agreed rate. Cleaners may accept payment by cash, Zelle, Venmo, or another method they specify.

*24-Hour advance notice of cancellation or rescheduling is required. 

• *On the rare occasion that Tidy Diamond Cleaning must cancel a scheduled cleaning appointment with less than a 24-hour notice, and has no available openings for another cleaning appointment within the next five business days, the next cleaning will be provided at half price.

• *On the rare occasion that Tidy Diamond Cleaning must reschedule an appointment with less than a 24-hour advance notice, a $25.00 credit will be offered on the next cleaning. If our offer to reschedule is refused by the client for any reason, no credit will be granted.

*Read more about our Policies Here.

This policy ensures fairness and accountability for both our clients and cleaning partners. If you have any questions, feel free to contact us directly before booking.

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REFUNDS

Do You Offer Refunds if I do not like your services?

We DO NOT OFFER REFUNDS FOR COMPLETED SERVICES. If there is an issue, please notify us within 24 hours after your cleaning, and we will return to rectify the situation at our earliest availability.

Instead of Refunds, please leave Customer Feedback:

Customer Feedback:

• Each of our clients has different needs. Please keep us informed of any comments or suggestions you may have. The more specific your feedback, the better job our staff can do for you. In the event that you are not satisfied with the cleaning, please let us know of your concerns within 24 hours of the service.

• If we do not receive notice of a problem within 24 hours of the cleaning, or if you decide to correct the problem yourself, we will not be able to correct the problem for you.

OFFICE HOURS:

What are your office hours?

Monday through Friday from 9:00 a.m. to 5:00 p.m. If we are very busy, you may get our voicemail. We return your calls promptly. If you reach us after hours, your call will be returned by our next business day.

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HOW TO PREPARE FOR A CLEANING?

How do I prepare for your arrival? Is there anything I need to do specifically?

There are just a few things to know/do before we arrive.

• To make our cleaning services more efficient, we ask that you pick up clothing, toys, and other items prior to a visit from me.

• Please make sure all items are picked up off the floor and surfaces are tidy. If surfaces are more than 75% cluttered, they will not be cleaned. Tidy areas allow for more cleaning!

• Accidents do happen, but please make sure any pet messes are cleaned up. If there are messes, they will be noted and cleaned around. 

• KEYS/CODES/ALARMS:  Many customers prefer to give us a key or other method of entering their home. We prefer that alarms be kept off for the day of cleaning. If alarm must be armed, Tidy Diamond Cleaning will not be responsible for a false alert. All keys, codes, and methods of entry are securely stored. 

• SAFETY: For our team members' safety, we do not move anything over 30 lbs. If you wish to have an obstructed area cleaned, please move furniture before arrival. 

• For our safety and the safety of our clients, please notify us at least 24 hours before the scheduled service of any infectious diseases that occur in your household. Tidy Diamond Cleaning reserves the right to cancel and reschedule in such circumstances.

• If you are not home and are paying by cash (sorry, we do not accept checks), we ask that you leave payment on the kitchen counter. If you prefer to pay by credit card, please contact us, and we will send you a secure payment link in which you can easily and securely pay. Also, you can pay the cleaner (before or after the cleaning) using their preferred method of payment. All payments are subject to sales tax. 

EXTRA SERVICES / SPECIAL REQUESTS:

If you would like to add extra services to your clean, please notify us 24 hours prior to your clean in order to ensure we have the supplies and time.