Tidy Diamond's TERMS & POLICIES

Tidy Diamond Cleaning – Terms, Policies & Service Information

 

These terms apply to all services booked through Tidy Diamond Cleaning, including website bookings, phone bookings, and third-party scheduling platforms.

By booking or paying for services, the client agrees to the following terms and policies.

​

 

Service Structure

Tidy Diamond Cleaning acts as a coordinator and referral-based service that connects clients with independent subcontractors or third-party cleaning providers based on availability and service needs. Services may not be performed directly by Tidy Diamond Cleaning.

​

 

Service Responsibility & Liability

All cleaning services are performed by independent providers. Tidy Diamond Cleaning is not responsible for workmanship, damages, delays, injuries, or service outcomes resulting from work performed by third-party providers.

​

Any service-related concerns must be addressed with the provider who performed the work.

​

 

Payment & Booking

A deposit may be required to secure booking. Deposits are non-refundable unless otherwise stated and are applied toward the total service cost.

Remaining balances are due after service completion according to the agreed payment method. Late payments may be subject to additional fees.

​

 

Cancellation & Rescheduling

24-hour notice is required for cancellations or rescheduling.

• Cancellations within 24 hours may incur a fee

• Last-minute reschedules may include additional charges

• Exceptions may apply for emergencies

 

 

Service Expectations

​

Clients must:

• Provide access to the property

• Secure pets and valuables

• Reduce excessive clutter before service

• Disclose any unsafe or special conditions

 

Surfaces heavily covered or unsafe conditions may limit service scope.

 

 

Satisfaction Policy

Concerns must be reported within 24 hours of service to the cleaning provider. Re-cleans may be offered at the provider’s discretion. Tidy Diamond Cleaning may assist in communication if needed, but all service responsibility remains with the provider. No refunds are issued.

​

 

Property Access

Clients are responsible for ensuring access to the property. Lockouts or inability to access the home may result in fees and rescheduling.

​

 

Valuables & Damage

Clients are responsible for securing valuables and fragile items. Any damage concerns must be reported within 24 hours. Responsibility for confirmed damages lies with the service provider who performed the work.

​

 

Additional Policies

​

Full service policies include, but are not limited to:

• Clutter and preparation requirements

• Pet handling guidelines

• Weather-related rescheduling

• Service limitations (no hazardous or unsafe conditions)

• Arrival window flexibility

• Photo documentation for internal use