Before your cleaning, please read the below policies.

 

HOW TO PREPARE FOR A CLEANING

I am beyond excited to have you as a client!

There's just a few things to know/do before we arrive.

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• To make our cleaning services more efficient, we ask that you pick up clothing, toys, and other items prior to a visit from me.

 

• Please make sure all items are picked up off the floor and surfaces are tidy. If surfaces are more than 75% cluttered, they will not be cleaned. Tidy areas allow for more cleaning!

 

• Accidents do happen, but please make sure any pet messes are cleaned up. If there are messes, they will be noted and cleaned around. 

 

• KEYS/CODES/ALARMS:  Many customers prefer to give us a key or other method of entering their home. We prefer that alarms be kept off for the day of cleaning. If alarm must be armed, Tidy Diamond Cleaning will not be responsible for a false alert. All keys, codes, and methods of entry are securely stored. 

 

• SAFETY: For our team members safety, we do not move anything over 30 lbs. If you wish to have an obstructed area cleaned, please move furniture prior to arrival. 

 

• For our safety and the safety of our clients, please notify at least 24 hours prior to the scheduled service of any infectious diseases that occur in your household. Tidy Diamond Cleaning reserves the right to cancel and reschedule in such circumstances.

 

• If you are not home and is paying by cash (sorry, we do not accept check), we ask that you leave payment on the kitchen counter. If you prefer to pay by credit card, please contact us and we will send you a secured payment link in which you can easily and securely pay. All payments are subject to sales tax. 

SPECIAL REQUESTS:

• If you would like to add extra services to your clean, please notify us 24 hours prior to your clean in order to ensure we have the supplies and time. 

CLEANING TIMES:

• We do our best to be prompt and meet the cleaning time indicated, but traffic and other clients may affect our schedule. 

• If your scheduled cleaning is going to be more than 15 minutes late, we will contact you. If no arrival time is indicated, then the cleaning will be completed between the hours of 8:00 a.m. and 7:00 p.m. We appreciate your flexibility.

• When possible, please allow for an open time frame rather than an exact arrival time. 

PAYMENT POLICY:

• Tidy Diamond Cleaning operates as a referral-based service, connecting customers with insured, experienced independent cleaning professionals in Las Vegas, Henderson, and Summerlin.​

• To book a cleaning, a $100 deposit is required. This deposit secures your appointment and is collected by Tidy Diamond Cleaning. The remaining balance will be paid directly to your cleaner after the cleaning is complete, based on the agreed rate. Cleaners may accept payment by cash, Zelle, Venmo, or another method they specify.

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• Please note:

  • 💬 Once your appointment is confirmed, your cleaner will contact you to finalize the details and preferred payment method.

  • 🚫 Cancellations made less than 24 hours before your scheduled cleaning will incur a $40 cancellation fee, which will be deducted from your $100 deposit. The remaining $60 will be refunded to you, if applicable.

  • ❌ No-shows (where the customer is not home or does not allow entry) will forfeit the full deposit.

  • This policy ensures fairness and accountability for both our clients and cleaning partners. If you have any questions, feel free to contact us directly before booking.

LATE CANCELLATION/ NO SHOW FEES/RESCHEDULING CLEANING DAYS:

*24-Hour advance notice of cancellation or rescheduling is required. 

• If you'd like to cancel rather than reschedule, please make no less than 24 hours' notice. Cancellations made less than 24 hours before your scheduled cleaning will incur a $40 cancellation fee, which will be deducted from your $100 deposit. The remaining $60 will be refunded to you, if applicable.

 

• If you'd like to reschedule within less than 24 hour notice, there will be a $10 extra fee on top of the 20% deposit you have already paid.  

 

• On the rare occasion that Tidy Diamond Cleaning must cancel a scheduled cleaning appointment with less than a 24 hour notice, and has no available openings for another cleaning appointment within the next five business days, the next cleaning will be provided at half price.

 

• On the rare occasion that Tidy Diamond Cleaning must reschedule an appointment with less than a 24 hours advance notice, a $25.00 credit will be offered on the next cleaning. If our offer to reschedule is refused by the client for any reason, no credit will be granted.

REFUNDS:

We DO NOT OFFER REFUNDS FOR COMPLETED SERVICES. If there is an issue, please notify us within 24 hours after your cleaning and we will return to rectify the situation at our earliest availability.

CUSTOMER FEEDBACK:

• Each of our clients has different needs. Please keep us informed of any comments or suggestions you may have. The more specific your feedback, the better job our staff can do for you. In the event that you are not satisfied with the cleaning, please let us know of your concerns within 24 hours of the service.

 

• If we do not receive notice of a problem within 24 hours of the cleaning, or if you decide to correct the problem yourself, we will not be able to correct the problem for you.

OUR SERVICES:

Products We Use:
Tidy Diamond Cleaning provides the products and equipment necessary to clean your home.

If you would like us to use a product we do not carry, then please provide that product and we will be happy to use it in your home. We cannot, however, guarantee the safety of products that we use or that you provide. We are happy to customize cleanings to fit individual needs.

Ongoing House Cleanings:

We charge a fixed hourly rate for regular service (weekly, bi-weekly or monthly). This rate includes the basic tasks listed below:

Standard/Basic Cleaning:

Living Spaces & Bedrooms:
Dust knick knacks, furniture, cobwebs and window sills; dust moldings and baseboards as needed; tidy the overall room appearance; vacuum floors and carpeting; and spot clean wood floors.

Bathrooms:

Scour all visible interior and exterior parts of toilets; clean sink, counter, cabinet face and mirror; scour shower/tub walls, floor and fixtures; dust shelving, knick knacks, mirrors and picture frames; and clean flooring including back behind the toilet.

Kitchen:

Clean exterior of large appliances; clean inside and outside of microwave; clean underneath and behind small appliances; clean counter tops and cabinet faces; clean sink area; and clean flooring.

Deep Cleaning Duties Include all standard cleaning and some extras below:

• Clean/wipe surfaces

• Scrub/clean toilet

• Bathtub/Shower

• Wipe Counters

• Dust sofa

• Clean tables & chairs

• Clean outside of appliances

• Mop/Vacuum floors

• Make beds (on request)

• Change bed sheets (on request)

• Empty/Change trash bags, etc.

• Vacuuming and cleaning upholstery

• Dusting lamp shades

• Cleaning inside appliances, including your oven, refrigerator, and microwave (extra service charge)

• Cleaning grout lines on countertops or backsplashes

• Scrubbing grout

• Deep cleaning baseboards and door frames

Move In/Move Out Cleanings

Move In/Move Out cleaning includes both standard and Deep Cleaning Duties and extras are included, shown below:

• Clean/wipe surfaces

• Scrub/clean toilet

• Bathtub/Shower

• Wipe Counters

• Dust sofa

• Clean tables & chairs

• Clean outside of appliances

• Mop/Vacuum floors

• Make beds (on request)

• Change bed sheets (on request)

• Empty/Change trash bags, etc.

• Vacuuming and cleaning upholstery

• Dusting lamp shades

• Cleaning inside appliances, including your oven, refrigerator, and microwave (extra service charge)

• Cleaning grout lines on countertops or backsplashes

• Scrubbing grout

• Deep cleaning baseboards and door frames

Optional Cleaning Services:

Additional cleaning services are provided upon request with an additional charge. Optional cleaning services include, but are not limited to:

• Extra Rooms (Offices, Dens, Laundry Room, etc.)

• Baseboards

• Inside Cabinets

• Inside Fridge

• Inside Oven

One And Done Jobs/HOURLY:

Are paid hourly (at $60/hr with a 2 hour minimum to complete). 
*Purchase this if you only need one of these things done NOT including a Deep cleaning, Standard Cleaning, or Move/In Out Cleaning package.

• One Room Cleaning

• Mopping Floors Only

• Cleaning Baseboards Only

• Dusting Only

• Inside Cabinets Only

• Inside Fridge Only

WEATHER POLICY:

We will cancel services on the days that road conditions are unsafe (heavier than normal rain, road flooding). Everyone's safety is my priority.

OFFICE HOURS:

Monday through Friday from 9:00 a.m. to 4:30 p.m. If we are very busy, you may get our voice mail. We return your calls promptly. If you’d like to reach us after hours, please send a text or email to (702) 747-9071 Or TidyDiamondCleaning@gmail.com. Otherwise, your call will be returned by our next business day.

PET POLICIES:

• We are usually pet friendly; however, it would be preferred to have your pet outside, caged in or in a room where cleaning will not be provided (a room we do not need to enter). Please inform us of your pets prior to arrival. 

• Please understand that we do not clean animal or human feces, urine, vomit, or other bio-hazards for health and insurance reasons. 

 

*PLEASE REACH OUT FOR MORE INFO

 

Tidy Diamond Cleaning reserves the right to deny service for safety, financial, inappropriate, or uncomfortable concerns or situations.

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